We completely get it, we change our minds too! If your order has not been packed we can cancel the order for you. However once your order has been packed and fulfilled, we are unable to retrieve or cancel it.

The best thing to do in that scenario is to return the item for an exchange, credit or refund. Do note that the item has to be in original undamaged condition including all original packaging.

As a reminder, return shipping is at the cost of the sender.

Please reach out before initiating a return. info@adventurecarry.com.au

If you haven't received your item yet and it has been over the estimated dates as specified by Australia Post here, contact us at info@adventurecarry.com.au .
We will open an investigation with AusPost for you.

We want to speak to you too!
Call us: +61 406 502 640
We can be reached Monday to Friday 9am - 5pm AEST/AEDT, except on public holidays.

Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to Australia, New Zealand, USA, Asia and Europe. If you are unable to check out with your address, please contact us.

We're known as the speed demons in the biz, getting your gear to you ASAP! Lightning-fast dispatch is our jam, making sure your stuff reaches you in record time. 🚀

If your order is placed on a weekday before 2pm AEDT, it is packed & dispatched on the same day.

Within Australia
Auspost Express (in Australia): 1-3 Business days
Auspost Standard (in Australia): 3-8 days.

Regular post can take a while to get to you if you live in WA or Auspost rural regions.
AusPost's Delivery Speeds & Coverage

International shipping times depend on the shipping service, products and destination.

No, absolutely not. All products that are in stock on our website are based on our current inventory which is stocked and shipped out of Sydney.

We understand that sometimes things change, and that's okay!

If you've had a change of heart, just keep in mind that certain materials such as brass and micarta may show wear easily. Just ask yourself: if you were the new owner, would you be delighted with the condition of the returned item?

For hassle-free returns and exchanges, make sure your items are in its original sealed condition, as new condition - ready to bring joy to their new owner.

We're here to make your experience smooth and enjoyable - everyone's satisfaction is our priority at Adventure Carry!

At Adventure Carry, we want you to be thrilled with your EDC gear. If, for any reason, you encounter an issue with your purchase, we've got your back. Here's how our return policy works:

1. Notification Period: You have 7 days from the date of receiving your item to notify us of any issues. We understand that sometimes things just don't go as planned, and we're here to help make it right.

 2. Condition of the Item: To be eligible for a return/exchange, your item must be in the same original packaging. We kindly request that you keep the product in its original condition, ensuring it's unmarked, unused, and in the same pristine state as when you received it including the box it came in otherwise it will not be eligible for a refund or exchange. 

How to Initiate a Return: To initiate a return, please follow these simple steps:

• Contact our friendly customer service team at info@adventurecarry.com.au within the 7-day notification period. Provide your order number and a description of the issue, ideally with pictures or videos.
• Our team will guide you through the return process and provide you with shipping instructions.

Refunds are processed within 7 days from when we receive the item(s).

Please note that free shipping fees are non-refundable and the cost incurred for shipping will be deducted from the total refund amount. 

Any shipping fees incurred in returning the item will be covered by the customer.

Please remember it can take some time for your bank or credit card company to process the refund. 

As authorised dealers, Adventure Carry has your back on all purchases made through us. Let's keep it real though – your knife's not a superhero so no prying stunts, okay?

We have direct working relationships with our manufacturers and pass on any feedback good or bad directly to them which they take on board seriously. 

Manufacturer's Warranty

You, our customer, are our top priority. We care about your gear as much as you do. So we ensure that your purchase is packaged perfectly, sent promptly and gets to you safely. You get notifications every step of the way from purchase through to delivery.

There are many great dealers in Australia, however we pride ourselves on our customer service and going above and beyond. We also care about your unboxing experience as we know that's all part and parcel of the excitement in receiving your new kit.

Your experience doesn't just end there. We're also here for you for any post-purchase support, issues, questions or requests needed. Adventure Carry has your back.

Your purchases should always come with a side of awesome perks. Join Carry Club today and start racking up Carry Credits towards next awesome carry!